SSWFA01003

Introduction to Café Operations

Introduction

The Hospitality Industry is one of the largest employers across Australia and offers a range of employment opportunities in customer service, food service, barista, food preparation, kitchen operations, and bartending. It is a dynamic, innovative, and forever-changing industry that is primed for you to build a career.

Hospitality is a starting point in many people’s working lives and the possibilities are endless, there are never two days the same. You could start working as wait staff in a café and by discovering your passion for service, teamwork, and hospitality, progress through to managing a team and eventually a venue of your own.

Category

Short Courses

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Overview

This course offers you the basics you need to get started in employment in the café industry.

After learning the important skills needed to work safely with yourself and others, you will learn the essentials of food health and safety within a café, and develop a framework of quality customer service, transferable to any hospitality sector you choose!

Successful participants will receive a nationally accredited Statement of Attainment in SIT20322, Certificate II in Hospitality.

Delivery mode

Blended
Full time – 2 weeks
Part-time – up to 6 weeks

Job roles

Occupational titles may include:

Café assistant
Front of House/Cashier
Waiter/Waitress
Sandwich Hand/Kitchen Hand

Assessment

Assessment may consist of:

Written answers to questions
Role plays
Project
Holistic assessment
Recognition of prior learning

Evidence may be:

Written
Audio recordings
Video recordings
Observation
Zoom recording
Interview
Documents

Entry Requirements

There are no prerequisites for this course.

All students will engage in a language, literacy and numeracy (LLN) activity to evaluate potential support requirements. Students who are funded are required to complete an alternative and similar activity.

Units

Course consists of 3 units. Assessment activities will include holistic assessment activities.


SITXWHS005	Participate in safe work practices
SITXFSA005	Use hygienic practices for food safety
SITXCCS011	Interact with customers
VOCATIONAL PLACEMENT	12 hours of vocational placement in a café/restaurant environment

Fees

Fees vary due to government funding options available for some courses. Please contact us to confirm course fees.

Options may include:

Fee for Service
Concession
SkillingSA

Duration

Full time – 2 weeks
Part-time – up to 6 weeks

I would highly recommend WTS (previously AST) and if I decide to do more study I will definitely be using WTS.

Course Participant Heidi

Completed Cert IV in Disability with WTS (previously AST) online, trainers were extremely helpful and the online portal was easy to navigate. Would highly recommend WTS.

Course Participant Emma

WISE Training Services (previously Access Skills Training) was the best experience for me, and the best thing that I could have done.

Course Participant Kylie

Thoroughly enjoyed completing my cert 3 and 4 in disability with WTS (previously AST), and am now working in a very rewarding career.

Course Participant Joanne

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