BSB20120

Certificate II in Workplace Skills

Introduction

Get your foot in the door today, and who knows where you might go tomorrow.

Be ready for work. Turn up with real confidence. Gain all the skills you need for entry level roles with businesses, service providers and other organisations. Become comfortable with the technology and discover the personal skills needed for a range of jobs, from manufacturing to clerical and admin support.

This course is a genuine step up on your career ladder. More than a certificate, this is about having the skills that employers want, so that you can start doing what you want.

Category

Business

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Overview

New to the workforce? Still looking?

This nationally recognised qualification is specifically designed for those looking either to get into the workforce or move into clerical or admin support positions. It focuses on the skills sets used in a variety of entry-level Business Service roles. This course is also tailored to help you develop and practise the key skills needed in preparation for work, getting you ready for both the realities and benefits of employment.

Learn how to manage a range of procedural, clerical, administrative and operational tasks. Get to grips with self-management skills and technology. Perform routine tasks, use practical skills and fundamental operational knowledge in a job-relevant way.

This course is ideal for individuals and roles generally worked under direct supervision.

Delivery mode

Online
Full time – up to 20 weeks
Part time – up to 12 months
Traineeship

Job roles

These individuals carry out a range of basic procedural, clerical, administrative or operational tasks that require self-management and technology skills. They perform a range of mainly routine tasks using limited practical skills and fundamental operational knowledge in a defined context. Individuals in these roles generally work under direct supervision.

Administration Assistant
Clerical Worker
Data Entry Operator
Information Desk Clerk
Office Junior
Receptionist

Assessment

Assessment may consist of

written answers to questions
role plays
project
holistic assessment
vocational placement
recognition of prior learning

Evidence may be

written
audio recordings
video recordings
observation
Zoom recording
interview
documents

Entry Requirements

There are no prerequisites for this course.

All students will engage in a language, literacy and numeracy (LLN) activity to evaluate potential support requirements. Students who are funded are required to complete an alternative and similar activity.

Units

Course consists of 10 units … 5 core units and 5 electives.


BSBCMM211	Apply communication skills
BSBOPS201	Work effectively in business environments
BSBPEF202	Plan and apply time management
BSBSUS211	Participate in sustainable work practices
BSBWHS211	Contribute to the health and safety of self and others
BSBPEF302	Develop self-awareness
BSBTEC101	Operate digital devices
BSBPEF101	Plan and prepare for work readiness
BSBTEC201	Use business software applications
BSBTWK201	Work effectively with others

Fees

Fees vary due to government funding options available for some courses. Please contact us to confirm course fees.

Options may include:

Fee for Service
Concession
SkillingSA
Smart and Skilled

Duration

Full time – up to 6 months
Part time – up to 12 months

I have recently completed my Diploma of Early Childhood Education and Care through WTS (previously AST) under the guidance of Carley who has been absolutely incredible as a trainer. The online studies made it fit into my busy life schedule, anywhere. I would highly recommend WTS to anyone looking to get into the Early Childhood Education field.

Course participant Rebecca

I wanted a change of careers and WTS (previously AST) was the best experience for me, and the best thing that I could have done. WTS went above and beyond to find a course that suited my needs, the enrolment process was a breeze and I was supported through the process. Starting a course as an adult was very nerve racking, but the trainer I had ensured every single students needs were met and catered his teaching style to suit their needs, a very inclusive organisation and a very safe environment to be in.

Course participant Angie

Completed Cert IV in Disability with WTS (previously AST) online, trainers were extremely helpful and the online portal was easy to navigate. Would highly recommend WTS.

Course Participant Emma

I would highly recommend WTS (previously AST) and if I decide to do more study I will definitely be using WTS.

Course Participant Heidi

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