Solid foundations are a prerequisite for any great building; which is why ‘ground floor’ smarts should be the first thing on your business career checklist.
This qualification focuses on the skills and knowledge base required for a variety of roles in the business services space.
Graduates from this tailored, industry-relevant course usually carry out a range of procedural, clerical, administrative and/or operational tasks requiring both technology-based skills and a good grasp of the business environment. They will typically utilise a broad range of competencies, where discretion, judgment and relevant theoretical knowledge are desired. They may also provide technical advice and support.
In addition, this certificate is your entry point into the key skills sets of business success:
There are no prerequisites for this course.
All students will engage in a language, literacy and numeracy (LLN) activity to evaluate potential support requirements. Students who are funded are required to complete an alternative and similar activity.
Course consists of 13 units … 6 core units and 7 electives.
| BSBCRT311 | Apply critical thinking skills in a team environment |
| BSBPEF201 | Support personal wellbeing in the workplace |
| BSBSUS211 | Participate in sustainable work practices |
| BSBTWK301 | Use inclusive work practices |
| BSBWHS311 | Assist with maintaining workplace safety |
| BSBXCM301 | Engage in workplace communication |
| BSBOPS305 | Process customer complaints |
| BSBPEF301 | Organise personal work priorities |
| BSBTEC202 | Use digital technologies to communicate in a work environment |
| BSBTEC301 | Design and produce business documents |
| BSBWHS332X | Apply infection prevention and control procedures to own work activities |
| BSBWRT311 | Write simple documents |
| BSBXTW301 | Work in a team |
