Are you good at dotting the I’s? Do you enjoy problem solving and making things run smoothly?

This qualification focuses on the skills and knowledge base required for a variety of admin roles in a business environment and in service oriented organisations.

Graduates from this tailored, industry-relevant course usually carry out a range of procedural, clerical, administrative and/or operational tasks requiring both technology-based skills and a good grasp of the business environment. They will typically utilise a broad range of competencies, where discretion, judgment and relevant theoretical knowledge are desired. They may also provide technical advice and support.

In addition, this certificate is your entry point into the key skills sets needed for effective admin:

  • Microsoft Office (inc: Word, Excel, PowerPoint, Outlook)
  • MYOB
  • Keeping & maintaining basic financial records (inc: dealing with debtors, creditors, general ledger & banking)

Holders of this specialised certificate are suited to a range of jobs, including Administrative Assistant roles.

  • Online
  • Full time
  • Part time
  • Traineeship

Individuals in these roles carry out a range of routine procedural, clerical, administrative or operational tasks that require technology and business skills. They apply a broad range of competencies using some discretion, judgement and relevant theoretical knowledge. They may provide technical advice and support to a team.

This qualification reflects back office activities.

Possible job roles relevant to this qualification include:

  • Accounts Receivable Clerk
  • Accounts Payable Clerk
  • Clerk
  • Data Entry Operator
  • Junior Personal Assistant
  • Receptionist
  • Office Administration Assistant
  • Office Administrator
  • Word Processing Operator

Assessment may consist of

  • written answers to questions
  • role plays
  • project
  • holistic assessment
  • vocational placement
  • recognition of prior learning

Evidence may be

  • written
  • audio recordings
  • video recordings
  • observation
  • Zoom recording
  • interview
  • documents

There are no prerequisites for this course.

All students will engage in a language, literacy and numeracy (LLN) activity to evaluate potential support requirements. Students who are funded are required to complete an alternative and similar activity.

Course consists of 13 units … 6 core units and 7 electives.

BSBCRT311 Apply critical thinking skills in a team environment
BSBPEF201 Support personal wellbeing in the workplace
BSBSUS211 Participate in sustainable work practices
BSBTWK301 Use inclusive work practices
BSBWHS311 Assist with maintaining workplace safety
BSBXCM301 Engage in workplace communication
BSBFIN301 Process financial transactions
BSBFIN302 Maintain financial records
BSBPUR301 Purchasing Goods and Services
BSBOPS303 Organise schedules
BSBTEC301 Design and produce business documents
BSBTEC302 Design and produce spreadsheets
BSBPEF301 Organise personal work priorities

Fees vary due to government funding options available for some courses. Please contact us to confirm course fees.

Options may include:

  • Fee for Service
  • Concession
  • SkillingSA
  • Smart and Skilled
  • Full time – up to 6 months
  • Part time – up to 12 months
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Thoroughly enjoyed completing my cert 3 and 4 in disability with WTS (previously AST), and am now working in a very rewarding career.

Course Participant Joanne

I have recently completed my Diploma of Early Childhood Education and Care through WTS (previously AST) under the guidance of Carley who has been absolutely incredible as a trainer. The online studies made it fit into my busy life schedule, anywhere. I would highly recommend WTS to anyone looking to get into the Early Childhood Education field.

Course participant Rebecca

Completed Cert IV in Disability with WTS (previously AST) online, trainers were extremely helpful and the online portal was easy to navigate. Would highly recommend WTS.

Course Participant Emma

I never had any problems communication with my trainer and they were always helpful and supportive! Thank you for believing in me but most importantly helping me believe in myself!

Course participant Crystall
Certificate III in Business (Administration)